Shipping Information

Delivery Timeframes:

Standard Deliveries: Free shipping for all countries and takes 4 - 7 working days.

Express Shippings: Extra amount to be paid at checkout and expected to arrive in 3–5 working days.

 

Shipping Process:

1. Order Processing: Orders are usually shipped within 12-24 hours.
   
   
2. Tracking Information: Once your order has shipped, you will receive an email with tracking details. This allows you to monitor the progress of your order until it reaches its destination.
   
   
3. Multiple Items Ordered: If you order multiple items in a single order, they may ship from multiple locations based on stock availability. This is done to ensure that you receive your full order as quickly as possible.

 

Urgent Measures: 

Our team takes prompt and necessary measures to ensure quicker and safer shipping, even in the face of unexpected delays.

 

Package Return Scenarios:

1. Inaccurate/Incomplete Address: If the address provided is inaccurate or incomplete, the carrier may be unable to deliver the package and it may be returned.
2. Refused: If the recipient refuses to accept the package, it will be returned.
3. Unclaimed: If the recipient does not claim the package within a specified time period, it may be returned.
4. Recipient Not Located at Address/Moved: If the recipient cannot be located at the provided address or has moved, the carrier may be unable to deliver the package, resulting in a return.
5. Unknown Reason: There may be cases where the package is returned for reasons unknown or not specified.

 

Contact Us:

You can get in touch with our customer support team at hello@verostep.com to inquire any info about shipping.